How to fix hp wireless error?

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How to fix hp wireless error

Find the USB receiver for the device hp printer, and then make sure it is connected to a USB port directly on the computer.

If cannot find the receiver, check the native packaging. Some HP printer wireless error connection and All-in-Ones come with the USB receiver preinstalled in the computer.Or, look for a USB storage container on the device.

First, try restarting your computer for connecting hp printer and wireless router. To check if your printer is connected to your network: Print a Wireless Network Test report from the printer control panel. On many hp printers pressing the Wireless button allows direct access to printing this report.

This document is for HP multi function printers connected to a Windows computer on a wired or wireless network.
When you try to scan, the computer or the scanner is not found. One of the following communication pointing view or connection errors displays for hp printers and the scan fails.
An error occurred communicating with the scanning device

Computer not found to all functions of hp printers connections
No Computer Detected and scanning fails
computer is not available  to Scan
computer no longer activated and not find of any functions  for scan.
Scan no successful
Scanner not found or activated
Scanning  not reached in hp printer functions.
It is not initialized with in hp printers.


Step 1: It is confirm if the issue is also HP printing-related

The steps in this document resolve communication and connection errors when scanning only.
If the connection error occurs when both printing and scanning for hp printer, use the following resources to resolve the issue:
For wireless connections, go to Guided Solutions: Printer Does Not Maintain Wireless Connection for hp printer it is very helpful and successful solutions to fix error in hp printer.
For wired connections, it makes sure that cable is connected to the hp printer Ethernet port and to an available port on the router. If the green link is not steady and the orange activity light is not blinking, restart the router, printer, and computer to resolve any network error states.
If you have a connection issue when scanning only, continue to the next step.


Step 2: Restart devices of hp printer and check driver scanning settings on the system

Restarting the computer and hp printer can restore the lost scan connection.
Turn off the hp printer.
Make sure the hp printer power cord connects directly to an electrical outlet views and not through a surge protector or power strip.
Close all running programs on your computer, and then shut down the computer.
Turn on the printer.
Turn on the computer.
Search Windows for your printer model name, and then click the printer name in the list of results.
click Scan a Document or Photo or Manage Scan to Computer, and then make sure the check box is selected next to Automatically start Scan to Computer when I log onto Windows.
If HP Solution Center opens, click Scan Settings to view scan connection status, settings, and preferences.
printer name is not in the results, skip to the step to install the HP software for your printer.
Try to scan.
If the error persists, continue to the next step.


Step 3: Check the network connection and hp printer connection status

Make sure your network is working correctly perfection connections and the printer is ready for hp printer scanning.
Make sure the hp printer is connected to the network.

1.Wireless network connection for hp printer support:

On the hp printer, open the Wireless network or Settings menu to make sure the wireless signal is turned on. Make sure the Wireless icon light is on and steady.

2.Wired network connection:

Make sure the cable is connected to the printer Ethernet port and to an available port on the router. The green link light should be steady, and the orange activity light should blink.
Connect the Ethernet cable to the printer and to the router
Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID. If the printer supports 5.0 GHz, connect it to the 5.0 GHz band SSID.
On the computer, mouse over the network icon in the notification area to view the network name and status of the connection.

If you are using a Virtual Private Network (VPN), disconnect from it when trying to scanning on hp printer.

Step 4:  Hp printer run and the Print and Scan Doctor:

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing problems. Download and run HP Print and Scan Doctor to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser’s download capabilities.

If you see a white wrench, Print and Scan Doctor found an issue and repaired it.

you see yellow exclamation points, the test failed and required user action, but the step was skipped and closed functions.

see a red X, follow the on-screen instructions to resolve the issue.
Click Test Scan or Skip.

If you click Test Scan, the Print and Scan Doctor launches the HP scanning software to perform

Step 5: Uninstall the hp printer software

Resolve scan connection issues by uninstalling the printer software before reinstalling the latest driver.
Do not disconnect the printer from the network when uninstalling the software.
Search Windows for uninstall a program, and then click the Uninstall a program Control Panel setting in the list of results.
In the list of installed programs, click your HP printer name, and then click Uninstall or Yes to confirm the uninstall.
Follow the on-screen instructions to complete the software removal.
Restart the computer.
Continue to the next step.


Step 6: Reinstall the HP software for printer

Go to HP Customer Support to download the most current version of the full feature software for your printer.


As an alternative, you can use the software disc if it supports the operating system installed on your computer.
Turn on the printer.
If your printer is connected to the computer with a USB cable, disconnect the cable from the printer. The software installation prompts you to connect the cable if needed.
Go to HP Customer Support – Software and Driver Downloads.
If a Let’s identify your product to get started page displays, click Printer, type your printer model number, and then click Submit.
The software results page for your printer displays with the default operating system selected.
If you need to change the operating system, click Change, select your version, and then click Change.
Under the Driver heading, click Download.
During the installation, select the Typical or Recommended type of installation when prompted by the software installer.

Step 7: Check Windows Image Acquisition settings for Hp Printer


Windows Image Acquisition (WIA) is a service in the Windows operating system that supports communication between the computer and scanners. If WIA is not activated, scan jobs can fail.
Search Windows for view local services, and then click the View local services Control panel setting in the list of results.
The Services window opens.
Find Windows Image Acquisition (WIA) in the Name column and look at the Status and Startup type values.
If the status is ‘Started’ and the Startup type is ‘Automatic’, WIA is running correctly. Skip to the next step.
If the status is ‘Disabled’, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, click Start under the Service status, and then select Automatic from the Startup type dropdown menu.


If you cannot start WIA, make sure the following services are also Started and set as the Automatic startup type.
Remote Procedure Call (RPC)
Shell Hardware Detection
RPC Endpoint Mapper
DCOM Server Process Launcher


Step 8: Temporarily disable firewall software on the computer for hp printer


Firewall software helps block threats from outside your network, but some settings or configurations can block communication with network printers. Use the Print and Scan Doctor to identify and temporarily disable firewall software on your computer.

1.Return to the Print and Scan Doctor, click Network, and then click Troubleshoot Firewalls.
Image: Click Troubleshoot Firewalls in the drop-down menu.


2.Click the name of any firewall software on your system that has an Enabled status, and then click Disable.


3.Try to scan.
  • If you can scan, consult the firewall software support site to change settings such as security level, trusted zones, and open ports to allow communication with your  hp printer. After changing the settings, re-enable the firewall in the Print and Scan Doctor.
  • If you cannot scan, the firewall software is not causing the issue. Re-enable the firewall in the Print and Scan Doctor, and then continue to the next step.

Use these workarounds to scan if the previous steps did not resolve the issue. Some workarounds might be unavailable depending on the printer. Try one of the other workarounds if the first method you tried did not work.

Scan with the Windows Scan app (Windows 10)
  1. Use the Scan app for Windows 10 to scan a photo or document on your hp printer.
    Place the document or photo that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF), if your printer has one.
  2.  Search Windows for Scan, and then click the Scan app in the list of results.
  3.  If the Scan app does not display in the list, install Windows Scan (in English) from the Windows Store.
  4. If Source is an available option, select where you loaded your document or photo with the hp printer.
  5.  Click Show more to change settings such as Color mode, Resolution, and where to save the file.
  6. Click Scan.
Scan with Paint on your hp printer

Use Windows Paint to scan a photo or document.

1.Load the item on the scanner glass or in the document feeder.
Do not load photos in the ADF.

2.Search Windows for paint, and then click the Paint in the list of results.

3.Click File or the menu icon , and then click From scanner or camera.

4.Select a color option for the type of image or document you are scanning. To change brightness, contrast, and resolution settings, click Adjust the quality of the scanned picture.

5.Click Scan.

6.In the File menu, click Save as.


Scan with Windows Fax and Scan

Use Windows Fax and Scan to scan a photo or document.

1.Place the item on the scanner glass or load it into the automatic document feeder (ADF).

2.Search Windows for fax, and then click Windows Fax and Scan in the list of results.

3.Click New Scan.

4.Select your printer, click OK, and then click Scan.



Scan with the HP Scan and Capture app (Windows 8 and 10)


Scan in Windows 8 and Windows 10 using the HP Scan and Capture app. The free app is available in the Windows Store.
1. Install HP Scan and Capture (in English) from the Windows Store.
2. Place the item you want to scan on the scanner glass or load it into the document feeder.
3. Open Start, and then click HP Scan and Capture.
4. Click the menu icon, and then select Settings.
5. Click Select Device.
6. Select your HP printer.
7. Click Photo Scan Options to change any settings, and then click the back arrow.
8. Click outside the Settings menu, and then click Capture Photos.
9. Click Save.
A window opens to save to a folder on your computer.

Scan from the printer Embedded Web Server

Use the Webscan feature in the printer Embedded Web Server (EWS) to scan.

1.Get the printer’s IP address from the printer control panel or by printing a network          configuration page.
2.Type the IP address in the address line of a web browser, and then press Enter.
The printer Embedded Web Server (EWS) opens.

Example IP address for the product typed in the browser


Make sure that pop-up windows are not blocked in the browser. If you try to scan with pop-up windows blocked, the scan fails.
3.On the Scan tab, click the Web-scan application.
4.Select the Image type, and then click Scan.
5.Right-click the scan in the browser window, click Save Picture as, and then click Save.




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