HP Print and Scan DoctorThis document is for HP printers and computers with Windows.HP Print and Scan Doctor is a free tool for Windows to help resolve common printing and scanning problems, such as missing or corrupt print drivers, connectivity issues, firewall issues, scan error messages, printer offline, and print jobs stuck in the print queue.
Download and run HP Print and Scan DoctorInstall HP Print and Scan Doctor on the computer connected to your printer.
- Make sure your printer is turned on and connected to the computer.
- Download then follow the on-screen prompts to install and open the tool.
- On the Welcome screen, click Start to view a list of available printers.
- Select your printer in the list, and then click Next.If your printer is not listed or a connection problem is detected, click My product is not listed or select your connection type, follow the on-screen instructions, and then click Retry.
- Click either Fix Printing or Fix Scanning.If you are prompted to install the printer software, follow the on-screen instructions. The software can resolve many printer issues.
- Review the list of test results, and then resolve any issues found.
- If you see a checkmark, the printer passed the test.
- see a wrench, HP Print and Scan Doctor found an issue and repaired it.
- you see an exclamation point, the test failed and required user action, but the step was skipped.
- If you see an X, follow the on-screen instructions to resolve the issue.Try these recommendations and procedures to troubleshoot and avoid wireless connectivity issues.
- Restart the printer and the computer: Restarting the computer and the printer can clear error conditions.
- Confirm the printer connection and network name: On the printer, make sure the blue light next to the Wireless icon is on and steady.
- Move the printer and router closer together: Move the printer and the computer closer to your wireless router, to within 6 ft (1.8 m). Wireless signals are weaker at greater distances between the printer and the router.
- Manually connect the printer to the network: Many HP printers have a Wireless Setup Wizard on the printer control panel network or wireless settings menus. Follow the on-screen instructions to connect the printer to the network.
- Restart the router: If you are experiencing a slow or intermittent wireless connection, restart your router. Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.
- Check the router band setting: Many routers operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.
check error source
- Check your firewall software: Your firewall software might prevent the printer from accessing the computer. Accept or allow any firewall messages that display during the printer software download and installation. You can also configure the software to allow HP downloads and installations.
- Check for obstructions between the printer and the router: Remove any metal objects between the printer, the computer, and the access point (router). Objects such as refrigerators or metal bookcases can interfere with wireless signals.
- Check for other devices that emit radio and wireless signals: Move any devices that emit radio signals, such as microwaves and cordless telephones, farther away from the printer.
- Set the IP address on the printer: Your printer can bypass automatic IP address assignment by DHCP and use any valid IP address you choose. Use the control panel menu to type an IP address that is valid for use on your local area network.
Why am I being prompted to install it again?You can use HP Print and Scan Doctor to run additional diagnostics and find printer information.
- Printer diagnostic and cleaning services: On the menu bar, click Printer, and then click Printer Services. A list of printer services displays.
- Print Quality Diagnostics Page: Helps troubleshoot print quality issues, such as broken lines, faded or missing colors, and streaks.
- Align Printheads: Align the printhead to perform an alignment after installing new cartridges or when print quality is unsatisfactory.
- Clean Printheads: Clean the printhead to resolve print quality issues.
Print Diagnostic Information: Information about the status and condition of your printer.
- Printer network connection information: On the menu bar, click Network, and then click Show Advanced Info. The computer and network IP address, Mac address, signal strength, connection, network, and security types, and other network information displays.
- Ink and toner cartridge information: On the menu bar, click Printer, and then click Supply Levels or Ink Levels.
- Troubleshoot firewall issues: On the menu bar, click Network, and then click Troubleshooting Firewalls. Follow the on-screen instructions to resolve any firewall issues, or click Firewall Help or Online Firewall Help for more information.
- Printer information: On the menu bar, click Printer, and then click Advanced Printer Data. The printer serial number, warranty status, and other information displays.
- HP ePrint information and print a claim code: On the menu bar, click Printer, click Web Services. The printer Web Services information displays. To print the printer claim code, click Print ePrint Instruction Page.