Hp printer support error codes

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Hp printer support error codes-

HP Printers – Printhead Problem, Ink System Failure, ‘0x…’ Error Displays

HP printer officejet 3070A e-All-in-One Printer – B611a HP printer officejett 4622 e-All-in-One Printer
HP printer Deskjet 3070A e-All-in-One Printer – B611b HP printer officejet 6812 e-All-in-One Printer
HP Deskjet 3070A e-All-in-One Printer – B611c HP Officejet 6815 e-All-in-One Printer
HP Deskjet 3520 e-All-in-One Printer HP Officejet 6820 e-All-in-One Printer
HP Deskjet 3521 e-All-in-One Printer HP Officejet 6950 All-in-One Printer
HP Deskjet 3522 e-All-in-One Printer HP Officejet 6951 All-in-One Printer
HP Deskjet 3524 e-All-in-One Printer HP Officejet 6954 All-in-One Printer
HP Deskjet 3526 e-All-in-One Printer HP Officejet 6956 All-in-One Printer
HP Deskjet Ink Advantage 3525 e-All-in-One Printer HP Officejet 6958 All-in-One Printer
HP Deskjet Ink Advantage 4615 All-in-One Printer HP Officejet 6962 All-in-One Printer
HP Deskjet Ink Advantage 4625 e-All-in-One Printer HP Officejet Pro 6230 ePrinter
HP Deskjet Ink Advantage 5525 e-All-in-One Printer HP Officejet Pro 6830 e-All-in-One Printer
HP Deskjet Ink Advantage 6525 e-All-in-One Printer HP Officejet Pro 6835 e-All-in-One Printer
HP printer Officejet 4610 All-in-One Printer HP printer Officejet Pro 6960 All-in-One Printer
HP printer Officejet 4620 e-All-in-One Printer HP Officejet Pro 6968 All-in-One Printer
This document is for the following HP printers that use 564, 655, 364, 178, 862, 902, 903, 904, 905, 934, or 935 ink cartridges with a non-removable print head:
Problem with Print headPrinter Failure, or Ink System Failure error message displays. The error message might be accompanied by various numbers and letters (an alphanumeric code), such as 0xc18a0001.
HP printer officejetPro 6970 All-in-One Printer HP Photo smart 5515 e-All-in-One Printer – B111j
HP Officejet Pro 6974 All-in-One Printer HP Photosmart 5520 e-All-in-One Printer
HP Officejet Pro 6975 All-in-One Printer HP Photosmart 5521 e-All-in-One Printer
HP Officejet Pro 6978 All-in-One Printer HP Photosmart 5522 e-All-in-One Printer
HP Photosmart 5510 e-All-in-One Printer – B111a HP Photosmart 5524 e-All-in-One Printer
HP Photosmart 5510 e-All-in-One Printer – B111b HP Photosmart 5525 e-All-in-One Printer
HP Photosmart 5510 e-All-in-One Printer – B111g HP Photosmart 6510 e-All-in-One Printer – B211a
HP Photosmart 5511 e-All-in-One Printer – B111j HP Photosmart 6510 e-All-in-One Printer – B211b
HP Photosmart 5512 e-All-in-One Printer – B111a HP Photosmart 6510 e-All-in-One Printer – B211e
HP Photosmart 5512 e-All-in-One Printer – B111e HP Photosmart 6512 e-All-in-One Printer – B211a
HP Photosmart 5512 e-All-in-One Printer – B111f HP Photosmart 6515 e-All-in-One Printer – B211a
HP Photosmart 5514 e-All-in-One Printer – B111c HP Photosmart 6520 e-All-in-One Printer
HP Photosmart 5514 e-All-in-One Printer – B111d HP Photosmart 6521 e-All-in-One Printer
HP Photosmart 5515 e-All-in-One Printer – B111a HP Photosmart 6525 e-All-in-One Printer
HP printer Photosmart 5515 e-All-in-One Printer – B111h

 

If the error message 0xc19xxxxx or There is a problem with the print head displays, skip to the step to Service the printer.
If your ink cartridges are not compatible with your printer, it might cause an error message.
HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the
quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the
steps in this document might not resolve the issue. To check the authenticity of your cartridges,
go to the HP anti-counterfeit web page (in English).
Purchase replacement cartridges and other supplies from the HP Store or local retailers.
If the issue persists, continue to the next step.

Step 2: Reset the printer

In some cases, a printer reset can clear the error message.
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
       NOTE:
    HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.
If the error persists, continue to the next step.

Step 3: Remove the ink cartridges

Remove the ink cartridges and check for an error message to diagnose the issue. Take the ink cartridges out of the print carriage, and then check the printer control panel or computer for an error message.
  1. Open the ink cartridge access door.
  2. Wait until the carriage is idle and silent before you proceed.
  3. To remove the ink cartridge, press the tab on the front of the ink cartridge to release it, and then remove it.
    Image: Removing the ink cartridge.

 

  1. If an orange tab is attached to any ink cartridge, remove it.
    Image: Example of the orange tab.
  2. Place the ink cartridges on a clean piece of paper upside-down with the ink opening pointing up.

 

 

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