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Setting a Printer with Router

 

HP printer is not taking print command




Updating your computer to Windows 8 on a wired (Ethernet) or wireless network, the printer does not print or a file is stuck in the print queue. This is a known issue that occurs under the following conditions:

- The computer is running the Windows 8 operating system.

- The print driver you are using is an in-operating system (in-OS) driver that automatically installs when Windows detects your printer.

- The printer is connected through a wired (Ethernet) or wireless network.


Step 1: Make sure your computer and printer are connected to your home network

Verify the computer and printer are connected to your network.


Step 2: Uninstall the in-OS print driver

- Before installing the full feature driver, uninstall the print driver that Windows 8 automatically installed.

- Right-click the Start button () or the lower left corner of the screen, click Search, and then type Devices and Printers.

- Click Devices and Printers.

- Right-click the icon for your printer, and then click Remove Device.

The computer uninstalls the printer software.


Step 3: Download and install the printer software

Many printers have more than one print driver available on the HP Support - Software and Driver Downloads webpage. Choices might include Basicand Full Feature drivers. To resolve the issue, select the Full Feature driver.


Video of downloading and installing the Full Feature software with a wireless connection

The following video demonstrates how to download and install a Full Feature driver with a wireless connection in Windows 8. Download and install the full feature printer software.

- Turn on the printer.

- Disconnect the USB cable from the printer, if necessary. The software installation prompts you to connect the cable if needed.

- Go to HP Customer Support - Software and Driver Downloads.

- If a Let's identify your product to get started page displays, click Printer, type your printer model number, and then click Submit.

- If you need to change the operating system, click Change, select your version, and then click Change.

- Under the Driver heading, click Download for the full software package, or click Basic Drivers for other driver options.

      -- If these steps resolved the issue, there is no need to continue troubleshooting.

      -- If the issue persists, see the next step.


Step 4: Update the printer firmware (if available)

- A firmware update to resolve the issue might be available for your printer.

- Video of finding the latest firmware for your printer

- The following video demonstrates how to find the latest firmware for your printer.






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  • General issues faced with Printers

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  • Printer refuses to accept your A4 sheet of paper.
  • The printer refuses to cancel an existing document from the queue.
  • You are unable to replace the ink cartridge for your printer.
  • The software that came with your printer no longer works like it should.
  • You cannot get the right printer settings for photographs.
  • Your printer is unable to print a photo on glossy paper.
  • The computer refuses to show your printer when connected via USB.
  • The ink cartridge is malfunctioning and you don’t know what to do.
  • Printer has slowed down to a very large extent.
  • The Windows machine you’re on sends printing jobs to the wrong printers.
  • You cannot configure the WiFi settings on your new printer.
  • The printer refuses to accept your document and instead must be spooled.
  • Prints come out with horizontal lines, with spots, or any other imperfections not present on the original page.
  • You cannot print more than one page on the same page for booklets, etc.


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